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As an authorized Rolex Service Center, we are equipped to perform complete services on most Rolex models in-house. We have an authorized Rolex watchmaker and Rolex trained refinisher on staff.
Each complete service carries a two year Rolex international service warranty that is honored by all Rolex Service Centers.
The Official Rolex Service Process
How often do I need to service a Rolex?
To guarantee continued accuracy and waterproofness, Rolex recommends that you periodically return your watch to an Official Rolex Jeweler or Service Centre for professional servicing. It is recommended to service your Rolex approximately every 10 years depending on the model and real-life usage.
Where can I have my Rolex serviced?
The network of Official Rolex Jewelers and Service Centers covers more than 100 countries worldwide and draws on the expertise of highly skilled watchmakers, carefully selected and trained by Rolex. Official Rolex Jewelers can advise you on all the technical aspects of your watch's functions. Rolex.com lists all Official Rolex Jewelers and Service Centers
What does a Rolex servicing consist of?
When your watch is serviced by Rolex, the watch is completely dismantled and all of its components are ultrasonically cleaned. Each individual component is closely examined and those that no longer meet Rolex's functional and aesthetic specifications are replaced with genuine Rolex parts. The movement is carefully lubricated then electronically tested to guarantee its timing accuracy; the case and the metal bracelet are meticulously refinished to restore their lustre. Your Rolex then undergoes a series of rigorous technical tests and checks to guarantee its waterproofness, power reserve and precision. After a complete Rolex service, your watch is covered by a service guarantee.
How much does servicing a Rolex cost?
The cost will depend on the type of servicing required and the state of the watch. Before every service, the condition of your watch will be evaluated by Rolex-certified watchmakers and you will receive an estimate for your approval for the cost of the service procedure.
How long does a service take?
A complete overhaul takes a minimum of four to six weeks depending on the condition of your watch. Before carrying out a service, a highly-skilled Rolex-trained watchmaker conducts a thorough diagnostic examination of your watch. After carefully examining the case and bracelet, the watchmaker extensively tests and inspects the movement to determine exactly what service procedures will be necessary to ensure your watch meets Rolex's stringent performance requirements. Please contact your Official Rolex Jeweler or Service Centre for more details.
How can I replace a lost Rolex guarantee card?
The Rolex guarantee card cannot be re-issued under any circumstances. Please contact the Official Rolex Jeweler from which you purchased your Rolex watch for assistance.
How can I change the name on the guarantee card?
The name of the original purchaser cannot be changed under any circumstances. Please contact the Official Rolex Jeweler from which you purchased your Rolex watch for assistance.
How can I contact Rolex?
Our extensive network of Official Rolex Jewelers would be happy to answer any questions you may have regarding the watches and the Rolex brand.