Policies

Accessibility Statement

Updated: January 2024.

General

hamra.com strives to ensure that its services are accessible to people with disabilities. hamra.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on hamra.com

hamra.com makes UserWay's Web Accessibility Widget available which is powered by a dedicated accessibility server. The software allows hamra.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The hamra.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

hamra.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan hamra.com with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on hamra.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on hamra.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

If you wish to report an accessibility issue, have any questions or need assistance, please contact hamra.com Customer Support as follows:

Email: info@hamra.com

Watch Purchase

In reference to multiple watch purchases, due to the extreme demand of certain Swiss Watch Brands, we are now limiting purchases of select models to one per person per year.

Yellow Diamond Ring with White Diamond Halo

Shipping & Returns

Shipping:

Hamra offers free overnight shipping from most orders delivered within the U.S.A.

We will ship every order as soon as possible - likely the same day.

Returns:

We would like you to be happy with your purchase. If you are unsatisfied with your order, please contact us.

We will send a return label to you with the appropriate insurance applied for the return.

All returns need to include original packaging (original box, pouch, certificates, etc.)

Special commissioned custom orders may not be returned. Products that have been sized, altered or modified in any way, worn or show wear are not eligible for return.

Refunds are made to the original purchaser and in the same method of original payment.

Once the return is received, our Quality Assurance Department will evaluate the item.

Your refund will be processed quickly once above is complete and you should receive your credit within a few days.

Privacy & Terms of Use

We do not and will not share information with other companies.

Rolex Section:

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.

Registration Information:

We retain information provided by our visitors when registering for an account, including name, email address, mailing address and phone number.

We utilize industry – standard encryption technologies when transmitting and receiving customer information. Moreover, we store customer registration information in a secure, confidential database with the account password as an encrypted string.

Oval shaped diamond engagement ring with diamond halo

Policies Continued

Email addresses:

When visitors give us their email address (e.g., when registering for an account or signing up for Hamra’s email newsletter), or send us any form of email correspondence, we retain their email address in our confidential database. We do not share our client email lists with third parties.

We may use your email address to share Hamra information with you about products or services that we think may be of interest. You may opt not to receive these emails at any time by selecting the “Unsubscribe” link at the bottom of email communications. If you would like us to make sure that you do not receive promotional emails in the future, please email us.

Disclosure:

We may disclose your personal information, if required by law, court order or good faith in belief that such disclosure is necessary to be in compliance with the law.

Mailing Addresses:

If you provide a mailing address, you may receive occasional mailings from us.

Payment Information:

We do not store full credit or debit card numbers in our customer database, nor de we save other sensitive cardholder data, including expiration dates or card security codes.

Trademarks and Photography

“Hamra” and its logos are trademarks of Hamra Jewelers, Inc. All other trademarks used on this site are the property of their respective holders and are hereby acknowledged, but are not limited to: Rolex, Patek Philippe, TUDOR and Breitling.

Trademarks and logos of luxury jewelry and watch brands are used for identification purposes, in accordance with “fair use” principles and should not construe association with the luxury trademark owners.

We are “authorized dealers” for many of the jewelry and watch brands that we sell, no affiliation with jewelry or watch brands should be construed unless otherwise noted. For instance, we are not an authorized dealer for all of the brands associated with pre-owned watches or estate jewelry that we sell.

Photography:

We do our best to accurately represent the size and relative size differences between our products. However, some articles may appear slightly smaller or larger than they are in reality. For some items, we do this intentionally to better display product details.

Sapphire stud earrings with diamond halo.

Item Availability & Pricing

All items shown on the website are subject to prior sale. Although we attempt to display only products that are available for immediate purchase, occasionally we may have a product that is for sale on the website that is unavailable.

Product prices are subject to change. We reserve the right to cancel an order and refund a customer’s money if we find that a price is listed incorrectly on our website.

In addition, we reserve the right to change prices for the same product to reflect changes in our vendor’s suggested prices or the cost of component materials for an item, etc.

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